30 Days, No Weird Hoops
We want you to actually love what you bought. If something's off, we're not going to make you jump through a bunch of nonsense to fix it. Here's how it works.
You've got 30 days from the date of delivery. That's the window. If 30 days have passed, we can't do a refund or exchange — that's just how our system works.
To qualify, a few things need to line up: the item has to be unused, in its original condition, with tags still attached. We're not asking for perfection, but if you've been using it for weeks and it's got scratches and stains, that's not really a return anymore.
Starting a return is easy. Head to our Returns Portal through the contact page on our site and submit your request. Our team will walk you through the next steps.
Here's the part people actually care about: if the item arrived damaged, or we sent the wrong thing, or it just didn't meet your expectations, we'll cover the return shipping. Free label, no cost to you. We might ask for a photo or two just to document what happened, but that's it. If you're returning because you simply changed your mind, you'll cover the shipping cost yourself.
Once your return lands at our warehouse, we inspect it. If everything checks out, we issue a full refund to your original payment method. Refunds can take up to 5 business days to process once we've received the item. Timing after that depends on your bank or card provider, but it's usually pretty quick. If something doesn't qualify, we'll tell you why.
Want to swap for a different color or product? Easy — return your original item for a refund and place a new order for the one you actually want. That way you're not waiting around while your size or color sells out.
One thing to note: free replacement orders and gifts are final sale — they can't be returned or exchanged. Custom items with personalized engravings are also final sale. That's because they were made specifically for you and can't be resold. Everything else? Fair game.
We're a small team doing our best. If something's not right, just talk to us. We'll figure it out.